How to use data handling in quick replies

In order to find out and store your customers’ answers from a quick replies bubble, there are just 3 simple steps to follow :. Click on a quick reply :. . Under data handling, click on add :. . Add a data key on the left (if you haven’t done this yet) and type in the title of the button/quick reply on the right :. . Once you are done, just hit save.. To reuse this data in the conversation, simply click on the place where you would like to add it (whenever there is a text zone) and select your data key :. . You can reuse this data key in the analytics dashboard, in emails, and many other features.

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